Unknown product codes - what to do?

We have launched a new section on our website news and newsletter dedicated to frequently asked questions (FAQ). We hope this new update in our newsletter will further help your daily work. 

FAQ: Unknown product codes - what to do? 

Cause: Typically, the issue is that the pharmacy IT system does not recognize the GTIN encoded in the 2D data matrix on the pack. These exceptions are not raised by the Finnish NMVS and the root cause is usually the failure of the MAH or local representative to update the new GTIN in the Vnr web service. 

If the pharmacy IT system does not recognize the GTIN of the product, it is not possible for the pharmacy to dispense the product without first manually adding the new GTIN for the product in the pharmacy IT system.  

What MAHs should do: All MAHs and their local representatives are therefore kindly asked to ensure that not only product master data and batch data have been uploaded in FiMVS, but also that correct and up-to-date product information is maintained in Vnr web service. 

We encourage you to contact us if you have any questions in which FiMVO can help. You can find our contact information here.